Learner Voice
We are committed to placing learner voice at the heart of our work. We use surveys to help us understand learners’ views and experiences, what they value, and what they think could be improved. Learner voice is one of the pillars of our Quality Framework, and learner satisfaction is a key measure that we use to evaluate and strengthen the quality of tertiary education in Wales.
The Learner Voice Survey is a new annual survey of learners in further education, apprenticeships and adult community learning, which is being launched in the 2026/27 academic year. The survey will be piloted in school sixth forms the following year. The survey is run by Medr in partnership with IFF Research.
A number of providers worked with IFF Research and Medr during 2026, helping to design and test the survey questions, carry out a pilot, and shape the arrangements for administering the survey from 2027 onwards.
Learner Voice Survey pilot reports
Technical report executive summary
National Student Survey (NSS)
The NSS gathers feedback on final year undergraduate student satisfaction with their course. The NSS is a key source of evidence for Medr to understand students’ views about their learning experience.
The NSS is owned by Medr, the Office for Students (OfS), the Scottish Funding Council, and the Department of Economy in Northern Ireland, and managed by the OfS on behalf of all these organisations. Ipsos is the company that administers the survey, and CACI Ltd disseminates the outcomes to providers and institutions.
More information and NSS data is available on the Office for Students website.
All final year undergraduate students can complete the NSS. More information for students regarding the NSS can be found on the NSS website or students can ask their provider.
All Welsh regulated and funded providers of higher education are required to take part in the NSS and promote the survey to all eligible students. Medr funds participation in the NSS for Welsh providers.
The question set for NSS 2027 will be the same as NSS 2026. Providers can also choose optional questions that are not part of the public data shared.
In a drive to reduce burden on providers, the additions and removals process has been reviewed and updated for NSS 2027. The OfS guidance and the NSS 2027 set-up guide provided by Ipsos provide further details about this process.
| Date | Action |
| 21 October 2026 | Ipsos to issue NSS 2027 set-up guide and good practice guide to providers |
| 06 January 2027 | NSS will launch |
| 07 January 2027 | NSS fieldwork opens |
| 30 April 2027 | NSS fieldwork closes |
| 07 July 2027 | Provisional date for publication of results on the OfS website |
| Date | Action |
| 27 November 2026 | Review and update NSS contact details |
| 27 November 2026 | Complete ‘my survey’ options form |
| 27 November 2026 | Submit NSS 2027 sample templates with contact details of eligible students |
Instructions on how to supply this information are included in the NSS 2027 set-up guide, issued to provider contacts by Ipsos. The guidance is also available on the Ipsos NSS extranet and includes information regarding survey administration, key responsibilities and dates.
The NSS is owned by Medr, the Office for Students (OfS), the Scottish Funding Council, and the Department of Economy in Northern Ireland, and managed by the OfS on behalf of all these organisations. Ipsos is the company that administers the survey, and CACI Ltd disseminates the outcomes to providers and institutions.
More information and NSS data is available on the Office for Students website.
All final year undergraduate students can complete the NSS. More information for students regarding the NSS can be found on the NSS website or students can ask their provider.
All Welsh regulated and funded providers of higher education are required to take part in the NSS and promote the survey to all eligible students. Medr funds participation in the NSS for Welsh providers.
The question set for NSS 2027 will be the same as NSS 2026. Providers can also choose optional questions that are not part of the public data shared.
In a drive to reduce burden on providers, the additions and removals process has been reviewed and updated for NSS 2027. The OfS guidance and the NSS 2027 set-up guide provided by Ipsos provide further details about this process.
| Date | Action |
| 21 October 2026 | Ipsos to issue NSS 2027 set-up guide and good practice guide to providers |
| 06 January 2027 | NSS will launch |
| 07 January 2027 | NSS fieldwork opens |
| 30 April 2027 | NSS fieldwork closes |
| 07 July 2027 | Provisional date for publication of results on the OfS website |
| Date | Action |
| 27 November 2026 | Review and update NSS contact details |
| 27 November 2026 | Complete ‘my survey’ options form |
| 27 November 2026 | Submit NSS 2027 sample templates with contact details of eligible students |
Instructions on how to supply this information are included in the NSS 2027 set-up guide, issued to provider contacts by Ipsos. The guidance is also available on the Ipsos NSS extranet and includes information regarding survey administration, key responsibilities and dates.
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