Data protection complaints

Raise a concern about how we have handled your personal data

If you are unhappy with how Medr has handled your personal data, you can use this form to raise a complaint. You do not have to use this form — you can also contact us by email, in writing, or through a member of staff. We will acknowledge your complaint within 5 working days and aim to respond within 20 working days. If your complaint is more complex, we will let you know within this time why we think it may take longer to investigate, how long we expect it to take, and provide you with regular updates. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).

Section 1: About you

Full name*

Email*

Address and postcode*

Preferred language*

English

Welsh

Preferred contact method*

Post

If you need to engage with us in another way, such as by post or by other means, or in another language, please tell us so that we can discuss how we might help you.

Section 2: Your complaint

What is your concern about? (select all that apply)

Access to my personal data

Accuracy of my data

How my data has been used or shared

Data security / possible breach

Dissatisfied with Subject Access Request (SAR) response

Other

If 'other', please enter details.

Please describe your complaint.*

(Tell us what happened, when, and why you are unhappy)

Section 3: Supporting information

Have you contacted Medr about this before?*

Yes

If yes, please provide details

Upload supporting documents (optional)

Max. file size: 50 MB.

Section 4: Outcome

What would you like Medr to do?

(For example, explanation, correction of data)

Section 5: Declaration

Medr’s Data Protection Complaints Policy

Data protection complaints

Raise a concern about how we have handled your personal data

Section 1: About you

If you need to engage with us in another way, such as by post or by other means, or in another language, please tell us so that we can discuss how we might help you.

Section 2: Your complaint

Section 3: Supporting information

Section 4: Outcome

Section 5: Declaration

Our details

Find out more about Medr’s work

Cookie settings

Data protection complaints

Raise a concern about how we have handled your personal data

Section 1: About you

If you need to engage with us in another way, such as by post or by other means, or in another language, please tell us so that we can discuss how we might help you.

Section 2: Your complaint

Section 3: Supporting information

Section 4: Outcome

Section 5: Declaration

Our details

Find out more about Medr’s work